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Customer Service

Ordering

Choose  your item enter the quantity & size  required & then click add to basket. When you are finished click on check-out where you will be asked for billing & shipping details please complete & confirm your order.

Payment, pricing & promotions

We accept payment via paypal, Visa, Mastercard & American express. Please note that all payments are secure.

The (total) price of the ordered goods shall be as set out in the on-line order form and includes postage, packing and VAT (if applicable). Payments are made in euros. From time to time LAZ Fancy Dress will publish promotional discounts on specific products or a product selection. This promotional code will be entered into the promotional box during checkout where a saving will be immediately deducted. Published promotional codes are available only whilst stocks last. Product prices are correct at time of press. LAZ Fancy Dress reserves the right to change prices and descriptions without notice. Please refer to TERMS & CONDITIONS.

 

Privacy & security

We do not pass on any information to any third parties except for using your delivery details to deliver your item to you. Please refer to our PRIVACY POLICY.

Shipping & Delivery

For a full list of the countries we deliver to, cost and average expected delivery times please see the SHIPPING options & Prices section of our website.

LAZ Fancy Dress try to ensure that all orders received before 3.00pm GMT & 5.00pm Cyprus time will be posted same day after this time orders will be despatched the following day, delivery usually takes between two to five working days for UK deliveries & 7-10 Days for Cyprus, Greece & all other countries listed.

However, this is not a guaranteed service and Royal Mail state that they do not consider a parcel missing until fifteen days from the date of despatch, so any items not delivered will have a 15 day waiting policy before any replacement orders are despatched or refunds issued for missing items. Royal Mail does not require a signature on delivery you will receive a notice from your local post office to go & collect your parcel with ID.

This method of shipment is 4.95 for UK, €7 for Cyprus & Greece, for UK deliveries a next day delivery service is available for 8.95. For all other countries please refer to the list in our shipping section.    

LAZ Fancy Dress may not be able to deliver certain goods to certain addresses in some locations outside of the UK or remoter parts of the UK such as the isles of scilly or Scottish islands  this also applies to remote parts of Cyprus & Greece, please email us before placing an order if you are not sure.

We can deliver to BFPO addresses please refer to our BFPO section for more details.

Returns & Replacements

You may return most new, unopened items within 7 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Please refer to our RETURNS POLICY for more details.

Viewing Orders

Any outstanding orders will remain available in your shopping basket until you delete them.

 

Updating Account Information

It remains your responsibility to make sure your account information with us remains up to date.